Privacy Policy
Effective date: [Placeholder — set at launch] · Applies to mortgagematters.us
Who we are
Mortgage Matters Corporation (“Mortgage Matters,” “we,” “us”) is an independent mortgage brokerage, NMLS #1856457, located at 2301 East Lamar Boulevard, Suite 150, Arlington, TX 76006. This policy explains what information this website collects, how we use it, and the choices you have.
Information we collect
- Information you send us. When you submit a form on this site we collect what you enter: name, email address, phone number, preferred contact method, property state, your mortgage goal, and any message you write. We ask only for what we need to respond.
- Information collected automatically. Like most websites, we use cookies and similar technologies through Google Tag Manager and Google Analytics to understand how visitors use the site (pages viewed, approximate location, device type). This data is aggregated and does not identify you personally to us.
What we never collect on this website: Social Security numbers, bank account or card numbers, loan account numbers, or login credentials. Please do not type sensitive information into our forms. If you choose to apply for a loan, that happens through a separate, secure application process with its own disclosures.
How we use your information
- To respond to your inquiry and connect you with a licensed loan officer.
- To contact you by phone, text, or email about your inquiry — only with the consent you give on the form.
- To improve the website and measure which pages are useful.
- To meet legal, regulatory, and record-keeping obligations that apply to mortgage brokerages.
How your information is stored and protected
Form submissions travel over encrypted connections (HTTPS/TLS) and are stored in private, access-controlled cloud storage. Records are never given public links, and only authorized team members can view them. No security is perfect, but we treat your information the way we’d want ours treated.
Sharing
We do not sell your personal information — ever. We share it only with:
- Service providers that operate this site’s infrastructure (e.g., Google, whose services store our form submissions and provide analytics), bound by their own security and privacy obligations;
- Lenders and settlement providers — only if you move forward with a loan and only as needed to serve your file;
- Regulators or law enforcement when the law requires it.
Retention and deletion
We keep inquiry records only as long as needed for the purposes above and to satisfy record-keeping rules that apply to mortgage brokerages [Placeholder — confirm retention period with compliance; the refinance site policy uses 4 years]. You may ask us to delete your inquiry information at any time by emailing canirefi@mtgmatters.com, and we will honor the request except where the law requires us to keep a record.
Your choices
- Ask what information we hold about you, correct it, or request deletion.
- Opt out of further contact at any time — reply “stop” to a text, ask on a call, or email us.
- Control cookies through your browser settings; the site works with cookies disabled.
Children
This website is not directed to children under 13, and we do not knowingly collect their information.
Links to other sites
Our dedicated refinance experience at canirefitx.com is operated by Mortgage Matters and has its own privacy policy covering document uploads. Other third-party links (such as NMLS Consumer Access) are governed by those sites’ policies.
Changes to this policy
If we change this policy, we’ll update the effective date above. Material changes will be noted plainly on this page.
Contact us
Questions about privacy? Email canirefi@mtgmatters.com or write to Mortgage Matters Corporation, 2301 East Lamar Boulevard, Suite 150, Arlington, TX 76006.